Overview

Adventist Health Columbia Gorge believes in providing exceptional health services and experiences through person-centered care.

Our hospital, specialty clinics, physicians and employees make up a one-of-a-kind healthcare system that is unique to the Gorge.

With a philosophy built around person-centered care, you can look with confidence to AHCG as we redefine what it means to be a healthcare employee in the 21st century.

We are seeking a Patient Care Advocate to join our Patient and Visitor Serivces department. This position is Full-Time, scheduled 40 hours per week and is eligible for a comprehensive benefits package.

We're looking for compassionate, enthusiastic, and dependable candidates that are team players with a positive attitude.

Perks of working with us : amazing work-life balance with flexible schedules. The best part is that you work with great people daily! If you want to be a part of a fantastic team and experience an uplifting, and gratifying work environment come work with us and share your talent and skills.

In return we offer :

• 401(k) through Fidelity Investments (up to 6% matching)
• Low-cost Medical / Dental / Vision Insurance
• Paid time off starting 5 weeks per year
• Extended Illness hours
• Employee assistance program
• Many discounts such as cell phone, computer, auto maintenance, etc.
• Flexible scheduling
• Substantial health savings account contributions
• On-site childcare service
• Education matching
• Life insurance / Short-term / Long-term disability options
• 20% discount from hospital bills

Location :

Adventist Health Columbia Gorge is located in The Dalles, Oregon. We work, live, and play in the scenic Columbia River Gorge, Oregon.

Located 85 miles east of Portland in the majestic Columbia River Gorge, The Dalles features old-growth forests, rushing waterfalls, and year-round access to outdoor recreation, including downhill and cross-country skiing, world-class water sports, and miles of hiking and mountain biking trails.

The area boasts award-winning wineries, and, most importantly, warm, friendly people.

Responsibilities

Under little supervision, the Patient Care Advocate is responsible for assuring outpatient / emergency patients receive safe access to medical care while collecting sufficient information to ensure compliance with governmental regulations, laws and hospital policies.

The Care Advocate helps to coordinate the admitting process for outpatient / emergency patients, registering, educating, and collecting financial information for use by the billing department.

The Care Advocate exhibits competence, integrity and confidentiality with all materials and situations. This position may also fill in for Patient Visitor Services Representatives roles I and II.

Qualifications

Education :

• High School diploma or equivalent required.
• A two year college education including satisfactory completion of college level Health Records coursework preferred.

Licensure / Certification :

National Certification of Healthcare Access Association preferred.

Experience :

Two year of progressively responsible health experience or equivalent in one of the following areas required : Patient Registration;

Medical Records / Health Information; Clerical support experience; Insurance Verification / Authorization / Referrals

Skills / Knowledge / Abilities :

• Demonstrated ability to communicate clearly in the English language.
• Demonstrated effective interpersonal skills which promote cooperation and teamwork.
• Ability to withstand varying job pressures and organize / prioritize related job tasks.
• Ability to perform multiple tasks at the same time.
• Ability to communicate in calm, succinct, business-like manner.
• Ability to identify alternative means of communication as needed.

Last updated : 2024-03-02